MekAMove LLC – Refund Policy

Last updated: 16 Apr 2026

This Refund Policy applies to guest-initiated booking cancellations on MekAMove. Refund eligibility depends on the booking status, payment status, trip type, and how far in advance the cancellation is made.

Refund Policy — At a glance

Refund requests are created only for eligible paid bookings. The actual refund amount depends on whether the booking is one-way or round-trip, and on the time remaining before the relevant scheduled trip time.

One-way / full trip

>24h = 3% fee

One-way / full trip

≤24h = 10% fee

Round-trip second leg

≥12h = 5%, <12h = 15%

Cancellation Fees & Eligibility

Guest cancellation flow

Scenario	Refund outcome	Notes
One-way or full round trip cancelled more than 24 hours before scheduled time	Refund minus 3% fee	Applies only to eligible paid bookings.
One-way or full round trip cancelled 24 hours or less before scheduled time	Refund minus 10% fee	No cap is applied.
Round-trip second leg cancelled 12 hours or more before return scheduled time	Return-leg refund minus 10% fee	Only the remaining return fare is considered.
Round-trip second leg cancelled less than 12 hours before return scheduled time	Return-leg refund minus 15% fee	Only the remaining return fare is considered.
Booking already completed, already cancelled, or not eligible / not paid	No refund request created	Eligibility depends on status and payment state.

How refund handling works

1
Cancel booking
The guest submits a cancellation with a reason and optional comment.
2
Eligibility check
The system checks booking status, payment status, trip type, and timing.
3
Refund request created
If eligible, a pending refund request is recorded with the calculated amount.

A successful cancellation updates the booking to Cancelled. If the booking is refund-eligible, a refund request is recorded as Pending.

Refund status

Eligible refunds are recorded as Pending

Refund method

Handled through the refund request process

Guest notifications

Guest may receive cancellation and refund information

Fees & Deductions

• One-way / full-trip cancellations: more than 24h = 3% fee.
• One-way / full-trip cancellations: 24h or less = 10% fee.
• Round-trip second leg: 12h or more = 10% fee.
• Round-trip second leg: less than 12h = 15% fee.

Not Eligible for Refund Request

• Bookings already marked Completed.
• Bookings already marked Cancelled.
• Bookings that are not in an eligible status.
• Bookings that are not paid.
• Fully completed round trips.

Partial Refunds

For round trips where the first leg is already completed and the second leg has not yet been completed, the refund calculation applies only to the remaining return fare.